We offer worldwide shipping.

• ⁠Within the Netherlands we aim to deliver your order within 1-2 working days
• ⁠Within Europe delivery usually takes 5-7 working days
• ⁠Worldwide delivery usually takes 6-14 working days

Orders are typically processed within 1 working day. Next-day delivery is available for orders placed before 16:00 CET, ensuring same-day shipping. Once processed, domestic orders within the Netherlands usually arrive within 1–2 working days. International orders may take longer, depending on the destination and customs processing times. You will receive detailed information about your order and delivery by e-mail.

• ⁠The Netherlands - Free
• ⁠Europe - €11 (Free over €150)
• ⁠Outside Europe - €20 (Free over €250)

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Right after you've placed an order, you will receive a confirmation email. Your order will be processed as soon as possible. Once your order is ready to be shipped, you will receive an additional email with the tracking information. You can use this information to track the shipment of your order until it is delivered.

When you accidentally filled in the wrong address, please contact us as soon as possible. We will try our best to solve this issue for you. Please note that the delivery of your package may be delayed.

We recommend you take a look at the product page of the item you're interested in for a size chart and more sizing information.

Choose your own size if you prefer a fitted silhouette, we recommend that you take a size bigger for an relaxed fit.

All items in our collections come with a care label. We strongly recommend you to always follow the instructions on this label. If you have additional questions or you want further advice, please get in touch with us by mail.

Our returns policy allows you to return products unused within 14 days of receiving them. You can open the parcel and check the contents. Once we've received your returned item(s), we will refund the purchase amount as soon as possible. Returns will only be accepted when items are unused, unwashed, with all original labels attached and in the original packaging.

Please send us an email with your name and order number. A return label will be created and you will receive an email containing a link to the return label. Attach the return label to the box with the items you want to return.

Once we have received your return, we will do our best to process it quickly.

We will refund your return as soon as possible and at the latest within 14 days of receiving your return. We always refund your money to the bank account, credit card or PayPal account that was used to place the order.

At the bottom of our website you will find multiple secure payment methods which you can select at the checkout.

If you place an order outside the EU or the United Kingdom or the United States, customs charges may apply. For orders placed in countries inside the EU, there are no customs charges.

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You can contact us through our contact page or just send a mail info@genuineatelier.com.